Manage, Maintain and Administer SAP BusinessObjects Env. including user and group management, troubleshooting, server monitoring Implement and maintain robust security measures for SAP BusinessObjects including content, folder, application, and access levels. Install, configure, and upgrade SAP BusinessObjects and components. Customize and configure SAP BusinessObjects ap

Salesforce Administration and Database Management Support. This activity provides support for the Salesforce systems. The Contractor shall Provide industry certified personnel to manage and administer the Salesforce environment. Record and track all issues in the ITSM ticket system. Make recommendations for process improvement and provide through TRB or CAB. Monitor syste

Configuration and Change Management. This activity provides for the management and maintenance of the change management process. The Contractor shall oversee the entire process from inception to implementation and document all changes as outlined in this PWS. The Contractor shall be responsible for the transition of packages/projects/changes into a Request for Change (RFC

Task Order Administration. Provides administration of the Task Order to correspond with NDU objectives. Program Management. This activity provides for the management, staffing, and associated activities to enable an integrated, timely, low risk, and high quality delivery of IT services to NDU. This activity shall consider the evolving nature of IT requirements and capabil

(include, but not limited to) Project Planning & Management Define project scope, goals, and deliverables in collaboration with Government PMs and stakeholders. Develop detailed work plans, schedules, project estimates, resource plans, and status reports. Conduct project meetings and track and analyze project performance metrics. Resource Management Estimate and allocate r